Sometimes we all need a little help handling our problems. Things may become too much for us to handle, affecting our personal happiness, relationships, job performance, and health. The HorizonCare Employee Assistance Program (EAP) provides a range of confidential, professional services to help you resolve problems that can affect your personal and work life. In fact, the program deals with just about any concern that may impact your quality of life and well-being. The Employee Assistance Program (EAP) is a confidential counseling and referral service for all full-time employees and their dependents, regardless of whether you are enrolled in health coverage. Retirees covered under a County-sponsored plan are also eligible. The EAP can handle problems related to the following areas: emotional, financial, stress, family, mental health, family/marital, workplace, substance abuse, chronic illness, grief, legal, elder care, and others.  The program offers many services to employees and their families. In most cases the services are free to employees and their families. 

What Services Are Available?

 ·         24-Hour Member Advocate Line—Members have 24/7 live access to master’s level Member Advocates for telephonic consultation, provider referral, and appointment scheduling assistance with specialists for legal, financial, or counseling/clinical issues. The Toll Free number is 1-866-252-4468.

·         Goal and Success Planning Consultation—Consultation and resource services to assist employees and families in achieving personal success and well-being

·         Personalized Resource Materials—Reinforcement for each consultation by providing members with informative materials, including educational literature that address the special needs of the employee as identified through the phone consultation

·         Assessment and Counseling—Rutherford County’s employees and their family members may receive short-term, in-person counseling sessions for assessment, problem solving, and referrals to additional resources. 

·         National Network—Nationwide coverage from anywhere in the United States, with more than 18,000 contracted and credentialed providers in our network.

·         HorizonCare™ Online—Easily accessible online EAP and WorkLife resources in one web-based application, giving members the power to access the information they need at the time and place most convenient. Horizon’s website offers content, self-assessments, interactive tools, and educational guides. User: Rutherford, Password: EAP

·         Legal Consultation Services— This most frequently-utilized non-clinical service offers guidance to members seeking legal advice for issues such as will preparation, divorce, automobile accidents, elderly parent care, and other legal-related concerns. The first 30 minutes of these consultation services are free.  After which their is a 25% discount on legal services. Note: Legal services may not be used for lawsuits against Rutherford County.

·         Financial Consultation Services—Members are able to receive assistance in managing inheritance or estate taxes, retirement fund rollovers or transfers, debt consolidation, and general tax or investment questions.

·         Telephonic Follow Up—Horizon provides personal follow-up contact with each member to ensure the services provided are appropriate to the member’s counseling needs and are satisfactory.

·         Telephonic WorkLife Services—Our WorkLife services target the life event issues most people experience at some point.  We offer expert resources to assist your employees in finding appropriate resources for childcare, elder care, adoption, and other personal matters requiring careful research and detailed information.

·         Worklife Services - The WorkLife programs provide employees with convenient, confidential access to qualified specialists who can help address a variety of work-life issues, including but not limited to:   Child Care, Elder Care, Pet Care, Adoption, Education, Daily support services

Frequently Asked Questions

■ Life improvement issues
■ Difficulties in relationships
■ Stress and anxiety issues with work or family
■ Personal achievement
■ Emotional well-being
■ Financial planning and debt management
■ Legal consultation and referral to discounted services
■ Depression
■ Alcohol and drug abuse
■ Grief
To find out if a service is included, call 1-866-252-4468.
 

Is it Unusual to Require Assistance? No. We’ve all experienced those periods in our lives in which our personal problems have threatened to disrupt our daily routine. Whether it is a marital problem, a troubled adolescent, or perhaps finding a legal provider, talking about the issue with one of our Member Advocates can be very helpful. The earlier you seek help, the better your chances for reducing disruption in your life. Members are encouraged to contact Horizon whenever a possible situation first appears. There is no question or issue too small to discuss with the HorizonCare Member Advocate.

When Are Services Available? Horizon’s Member Advocate Line is staffed 24 hours a day, 365 days a year to ensure that members needing emergency care are able to access those services. Horizon requires that its network counselors make appointments available during day and evening hours, as well as on Saturday.

Who Can Use HorizonCare? You and your household members are eligible for HorizonCare services. Household members generally include dependents and family members who are living with you.

How Much Does the HorizonCare Program Cost? The HorizonCare program is already paid for by your employer. If you accept a referral to services that are not part of your HorizonCare program, you may be responsible for the cost of those services.

Who Will Know if I Use the HorizonCare Program? Your participation in the HorizonCare program is completely confidential. This means that if you or a family member calls the HorizonCare toll-free number, neither your employer nor anyone else will know you used the program unless you choose to tell them. If you are referred to the HorizonCare program by a supervisor because of performance issues, this is called a Management Referral. Only with your written permission will your employer be made aware of your use of HorizonCare services. Your employer will not be given any personal information; only reports on whether you are, or are not, progressing in your treatment. You will always be aware of the content of any discussions that take place between your employer and your counselor.

How Do I Access Services? Call the toll-free number on your HorizonCare brochure. A Member Advocate will consult with you over the telephone and help you find solutions and resources to meet life’s challenges. The Member Advocate will confidentially discuss challenges you are facing and provide you with consultation, action plans, and resources within your community. Your Member Advocate will even mail or email you helpful information to address your issue. If needed, your Member Advocate will provide referrals for support groups or community services. You may also have access to services and information through our EAP web site.